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Terms of Service

Last updated: November 13, 2026

1. Who we are

These Terms of Service cover downunderkey.com and the services of DOWN UNDER KEY INC ("DOWN UNDER KEY", "we", "us"). Our address is 500 N Meridian Ave, Oklahoma City, OK 73107. By ordering a service or using this website you agree to these terms.

2. Our services

We provide one-time bookkeeping and financial cleanup projects for small businesses and individuals. The full list of services and prices is on the Services page. All work is delivered remotely.

3. What we are not

DOWN UNDER KEY is a bookkeeping company. We are not a CPA firm, law firm or tax advisory firm. We do not perform audits, reviews or other attest services. We do not prepare or sign income tax returns. We do not give tax, legal or investment advice. Financial statements we prepare are based on the records you provide and carry no assurance. You remain responsible for your tax filings and for decisions made using our reports.

4. Orders, scope and price

Each service has a fixed price published on the Services page. Before you pay, we confirm by email that your project fits the selected service. If your records need a different or additional service, we tell you before any work starts and you decide whether to proceed.

5. Payment

Payment is due in full before work starts and is accepted by ACH bank transfer or credit card. Prices are in U.S. dollars. Government taxes, penalties, interest and software subscription fees are not included and are paid by you directly.

6. Delivery

Completed financial statements and reports are delivered by email within 7–14 days from the day we receive all required documents and payment. Rush Cleanup Bookkeeping is delivered within 7 days. Delivery time pauses while we wait for documents or answers from you.

7. Your responsibilities

  • Provide complete and accurate records and timely answers to our questions.
  • Have the right to share the records and accounts you give us access to.
  • Review the delivered work and report errors within 14 days of delivery.
  • Keep your own copies of all original records.

8. Refunds

Refunds are available within 7 days of payment if no work has started. Once the financial statements or cleanup are delivered, refunds are not available. Details are in the Refund Policy.

9. Confidentiality

We treat your financial records as confidential and use them only to perform the service you ordered. See the Privacy Policy for how we handle personal information.

10. Limitation of liability

Our work depends on the accuracy and completeness of the records you provide. Our total liability for any claim related to a service is limited to the amount you paid for that service, as far as the law allows. We are not liable for indirect or consequential losses, tax assessments, penalties or interest.

11. Governing law

These terms are governed by the laws of the State of Oklahoma. Disputes are resolved in the state or federal courts located in Oklahoma County, Oklahoma.

12. Changes

We may update these terms. The version published on this page on the date of your order applies to that order.

13. Contact

Questions about these terms: info@downunderkey.com.