Refund Policy

Last updated: November 13, 2026

1. What this policy covers

This policy applies to every one-time service sold by DOWN UNDER KEY INC through downunderkey.com. All services are fixed-price projects paid in advance by ACH bank transfer or credit card.

2. Refunds before work starts

You may cancel and receive a full refund within 7 days of your payment, provided that we have not started work on your project. Work is considered started when we begin reviewing, categorizing or correcting your records after payment.

3. After delivery

Once the financial statements, reports or cleaned-up accounting file are delivered to you, the service is complete and refunds are not available.

4. Work in progress

If work has started but nothing has been delivered yet, write to us. We review these requests individually and reply within 2 business days.

5. Corrections

If you find an error in the delivered work, tell us within 14 days of delivery and we will correct it at no charge. Corrections cover the agreed scope and the documents you provided.

6. How to request a refund

Email info@downunderkey.com from the address used for your order and include your invoice number. Approved refunds are returned to the original payment method within 5–10 business days. Bank processing times may add to this.

7. Contact

DOWN UNDER KEY INC, 500 N Meridian Ave, Oklahoma City, OK 73107. Email: info@downunderkey.com.